MTEL Connect V3.0 Policy Statement
This is the Privacy Policy Statement for MTEL Connect APP.
This policy has been changed to operate with the release of MTEL Connect V3 for iPhone and Android. Updated January 2025.
Your privacy is important to us. This policy is a statement to our users of the MTEL Connect V3.0 APP for iPhone and Android mobile phones. It is our commitment by MTEL Communications and its directors and employees herein called "We" throughout this statement. All references to APP in this statement relate to MTEL Connect.
Policy terminology
The APP connects to the MTEL Gateway and sends information based on user input. This information is collected, filtered and passed to Queensland Fire Department communication centers.
In this policy "the connection" is the state of the APP connecting to the MTEL Gateway and the transactions over that link. The connection only exists to send a single packet to MTEL. No data is sent when the APP is in the background.
In this policy "the registration of the mobile" is the manual process of sending the mobile number and confirming with a PIN. If the state of the connection protocol is compromised, the mobile will be requested to re-register.
In this policy "the location" is the coarse GPS location last used by the mobile. The APP can disable the use of GPS location in settings. Disabled GPS location is identified as "NoGPS".
In this policy "the name" is the user name registered by Queensland Fire Department assigned to the registered mobile number.
In this policy "data storage" is the alias name registered by Queensland Fire Department assigned to the registered mobile number.
What information do we collect
"the registered mobile"
The mobile number registered by the user is sent to MTEL to identify the user. This number is stored securely on the MTEL servers. This number will never be used other than to identify the user.
We request the mobile number to be manually entered into the App to register the number against a Queensland Fire Department list of approved mobile users. The mobile users will only be current members of the Queensland Fire Department.
The mobile number may be associated with the type of user. Different types of users may receive different information.
Mobile numbers must be registered with the Queensland Fire Department.
Once the APP has registered the mobile against a database, the only information passed across the connection is the user selected response and the alias name assigned to the mobile.
"the name"
The name is passed back only to the users identified by Queensland Fire Department as the group. Only members in the group are sent all the names and GPS distance from the station.
"data storage"
We collect, encrypt, store and maintain all transactions and logs over the connection for maintenance and debugging facilities. These transactions and logs remain the property of MTEL Communications. If the communications centers require these transactions, they will be released upon written consent from the Communications Manager of the Queensland Fire Department.
"the location"
We will collect GPS positional information relative to the emergency services stations. We will use this information only to generate relative positional information and convert the position to distance from the station. We will never disclose the absolute position of the GPS.
What we will not do
We will not disclose the registered database of mobile users to any third party.
We do not create any financial transactions over the connection.
We do not transmit data automatically to the mobile without the user's knowledge.
We do not query the mobile for any information unrelated to the APP.
We do not use any social media content or interfaces.
We do not use microphones or camera devices on the mobile.
The app will not use data when in the background.
The app will not access the GPS location directly. It can use fine location data. The user has the ability to select different levels of GPS accuracy.
What we will do to maintain security
We use proprietary protocols across all connections. This ensures that the global community will not be able to use common protocols to connect to the MTEL Gateways.
Connections to communications centers are maintained over VPN networks.
All connections and data are encrypted in transit and at rest.
What are your rights
You have the right to deregister your mobile at any time by emailing your request to support@mtelcom.net.au. When you deregister your mobile number, we will advise the communication center of your request.
What are your responsibilities
You are required to keep your mobile number accurate. If you change your mobile number, you must deregister your old mobile number.
The registration process is designed to identify the user as being real and valid. You must not attempt to circumvent or mislead this process.
You must use the APP only during a valid notification. Use of the APP outside these conditions will be recorded and collected and may lead to deregistration of the mobile number.
When you travel outside of Australia
It is your responsibility to disable or deregister your mobile if you travel overseas so that you do not receive unnecessary data which is charged at much higher fees by overseas carriers.